by Sean on Oct.12, 2012
I had to call one of my credit card companies this evening to try and figure out why a transaction was being declined. After a brief hold, the phone was connected with a woman at the Seattle, Washington call center. She verified my identity and I proceeded to explain the situation.
At some point in the call, I requested a few details related to the account. She said, “Hold on while I get it up for you.”
I thought to myself, “That is rather provocative.”
As we continued to trouble-shoot, she put me on hold to do more research. When she came back the answer was revealed. I decided, since I already had her on the line I may as well ask a question about the reward miles program.
She said, “No problem, I can definitely get it up for you.”
That was too much! To say it that way not once, but twice on a Friday night was over the top. I couldn’t help laughing out loud. Of all the ways it could have been phrased, i.e. “…pull up the information”, “…get that for you”, “…look it up”, she said it best. Banks may be raising fees, but it seems they are expanding their services to include perks such as free phone sex innuendos from the call center staff.
It turned out that my credit card wasn’t being declined after all, because the transactions hadn’t even registered at the bank. The issue was with the merchant’s website. The climax of this story is – although the problem was not resolved, I received the best service ever!