Monthly Archives: October 2012

Get it up

Call Center Operator I had to call one of my credit card companies this evening to try and figure out why a transaction was being declined. After a brief hold, the phone was connected with a woman at the Seattle, Washington call center. She verified my identity and I proceeded to explain the situation.

At some point in the call, I requested a few details related to the account. She said, “Hold on while I get it up for you.”

I thought to myself, “That is rather provocative.” Continue reading